Motherboard Asus Rog Strix X670E-F Gaming Wifi, No more Bluetooth

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Hi Koalas,

Last week, I encountered a problem with my Bluetooth. I was listening to music when suddenly my Bluetooth headset stopped working...

I have a computer with the following motherboard: Asus Rog Strix X670E-F Gaming Wifi

I noticed in the Device Manager (devmgmt.msc) that my Bluetooth devices had disappeared, and I got a "Unknown USB Device (Device Descriptor Request Failed)" error 😞.

After conducting some research, I discovered that to get back my Bluetooth device back I should follow these steps:

  1. Turn off the computer.
  2. Unplug the power cable from the computer and wait for 1 minute.
  3. Press and hold the power button for approximately 40 seconds.
  4. Plug back in the power cable.
  5. Press and hold the power button for another 40 seconds.
  6. Restart the computer.

Note: When you press and hold the power button, it resets the Bluetooth buffering memory and/or power part.

After performing these steps, I regained my Bluetooth devices.

I hope this article could help you!

Best regards
Didier

 

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